The decision to invest in interactive game equipment—such as active floor grids, reaction walls, or escape rooms—is a major one for any Family Entertainment Center (FEC), amusement park, or commercial venue. The right manufacturer doesn’t just provide hardware; they provide a high-ROI experience.

To secure long-term success and minimize costly downtime, your search should go beyond just comparing initial price quotes. Use this list of seven critical questions to vet potential partners and ensure you choose a manufacturer that aligns with your business goals.

1. What is Your Expertise in Active Interactive Games?

Many companies offer traditional arcade or projection games. Kyda, however, specializes in Active Interactive Games. Ask manufacturers to demonstrate their track record specifically in games that require physical movement, sensor integration, and high-durability design, as this reflects the complexity of your core product.

2. Can You Provide a Proven ROI Model for My Venue Type?

A truly commercial manufacturer should understand the business side. Do they just sell equipment, or do they sell a solution? Request case studies or an estimated ROI model for a venue similar to yours (e.g., trampoline park, children’s museum, or standalone Active Game Room). This helps validate the low investment, high return promise.

3. What is the Expected Lifespan and Warranty on High-Wear Components?

Your equipment will face heavy, continuous use. Key components like LED tiles, pressure sensors, and specialized displays are prone to wear. Inquire about the expected lifespan and the warranty terms for these high-wear items. A robust warranty demonstrates the manufacturer’s confidence in their product quality.

4. How Does Your Software and Content Update Process Work?

Static games quickly lose novelty. A leading manufacturer should offer regular content updates or new game packages. Ask:

• How often are new games released?
• Is there a subscription fee for content updates?
• Are the games customizable to your brand or local language?

5. Do You Handle End-to-End Installation and Certification?

Installation of large-scale interactive rooms is complex. Ensure the manufacturer provides end-to-end solutions, covering design consultation, logistics, on-site installation, and staff training. Confirm all equipment carries necessary commercial certifications (e.g., CE, RoHS) required for safe public operation in your region.

6. What is Your Technical Support Response Time and Availability?

Downtime kills revenue. A fast, reliable technical support system is non-negotiable. Ask for their guaranteed response time for critical failures, their support hours (ideally 24/7 or covering your peak operating hours), and whether they provide remote diagnostics tools.

7. Can I Speak to a Previous Client in My Geographical Area?

The best proof is a satisfied client. Request a reference from a company that has purchased similar equipment from them, preferably in your country or region. Hearing directly about the manufacturer’s communication, quality, and after-sales service is invaluable for your final decision.